Richmindale College provides support to students related to the school’s methods, policies, and procedures; student career path guidance; online learning requirements; administrative support; and all other general services that are beneficial to enhance the experience of the students.

Students enrolled at Richmindale College become part of the Richmindale community with faculty and staff who are united under one goal: student success. The Student Services Office is available during office hours to assist students with general questions and administrative or accessibility issues. The Student Services team helps students resolve issues, listens to student issues and concerns, and makes recommendations for improving policy and practice based on student feedback. The Student Services team provides a formal means by which students can express their views, and those views in turn inform the decisions we make. The Student Services team assists students with unresolved concerns to find equitable resolutions.

To contact the Student Services team, use the contact form online on www.richmindale.com/contact and fill out the form, selecting the appropriate service; or send an email to contact@richmindale.com. Representatives are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m. (Phoenix, Arizona time zone). The Richmindale College office is closed on Sundays. Richmindale College offers 24/7 support for some services. See the Student Success section below for more details.

Richmindale College has a commitment to the educational goals of a regional, national, and international student population. This mission is that students live and learn in an environment that fosters a supportive and caring community. Academic advising makes every attempt to meet the needs of Richmindale’s globally diverse students through various programs designed to enhance the experience of all students.

Students who need to change any of the following contact information are required to send an official email to students@richmindale.com. After receiving the request, Richmindale College sends an email response to schedule an online student identity verification. Students must show their face, valid identification and proof of change (if applicable) via online video conference during identity verification. Richmindale College updates the student contact information after successful student identity verification.

The Richmindale College website, www.richmindale.com, provides students with up-to-date information about Richmindale’s important updates, academic programs, and student events.

As a graduate of Richmindale College, alumni are entitled to valuable benefits including discounts on subsequent degree programs, access to online job search, access to Richmindale social communities, and many more.

Students may request official transcripts by completing an official transcript request on RIMS > Dashboard > Services > Request Transcript, or copy and paste the link www.richmindale.com/rims/services/transcript in a web browser. Transcript request fee may apply. See the Other Fees section under Tuition and Fees for more details about transcript request charges. See the Transcript Request Policy section for more details on how to request copies of transcripts.

Students may download their unofficial transcripts via the Student Portal at any time.

Richmindale College does not guarantee employment to any applicant as a condition of their application, acceptance, or attendance in any program.

Richmindale College has supportive faculty and staff members who work with each student to help support the student’s success at Richmindale College. An Academic Adviser is assigned to each student upon enrollment. An Academic Adviser is a student’s point of contact for any academic and administrative support and service requirements, including assistance in resolving issues related to the student’s enrollment, program, and/or courses.

The Academic Advisers are available during office hours through the learning management system messaging function, email, or video conference. The Academic advisors also monitor their assigned students’ academic performance, encourage students to achieve their academic goals, provide students with an available point of contact for academic and administrative direction, assist students in course enrollment and scheduling, help students develop a degree-completion plan, and clarify policies and procedures.

Richmindale College provides orientations for all new students, including a walkthrough of the learning management system and student portal. Richmindale also provides orientation materials to students. These materials are available on Richmindale’s website at www.richmindale.com/students/orientation.htm.

Students may request a digital Student ID on RIMS > Dashboard > Services > Request Student ID, or copy and paste the link www.richmindale.com/rims/services/studentid in a web browser.

A photo must be included with the request. The photo must be a full-face, front-view headshot with a plain background. No photos using filters will be accepted.

Richmindale College holds an annual commencement ceremony in May. Students who are within 6 credits of completing their program at the time of the RSVP deadline may participate in the commencement ceremony.The annual commencement ceremony schedule is made available on the Richmindale College website at least 30 calendar days before the event. Eligible students are notified via email of the location and date of the ceremony.

Richmindale College students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access their program curriculum plan, payment history, register for courses, and connect with their Academic Advisor. Students also use the Student Portal to access online classrooms. Some of the important services available in the Student Portal include:

Richmindale College offers online Student Success services designed to offer students 24/7 support. Resources include departmental contact information, links to schedule an appointment with an Adviser, registration help, and technical support. The Student Success services are available at www.richmindale.com/rims/services/success.

Students may access the Richmindale Online Library at www.richmindale.com/rims/services/library. Some library resources are available and accessible to students only when they log in using their user account. Students can register with third-party online library resources and services, but this is an individual endeavor and may incur additional fees depending on the third-party provider.

Richmindale College provides library support. Students may send their library-related queries or questions to librarian@richmindale.com.