Document No. ACA-1040
Revision No. 25-02 on Feb 1, 2025
1. Purpose
This policy ensures that students at Richmindale College have a
formal process for addressing grievances related to
discrimination, harassment, violations of school policy, or other
concerns.
2. Scope
This policy applies to all students of Richmindale College
3. Policy
Richmindale College is responsible for upholding its
students’ rights and ensures that its non-discrimination
policy is applied to students who choose to file a grievance
against the institution for reasons involving discrimination,
harassment, violation of school policy, or others. Students must
use the following procedure to file a grievance:
1. Students should first attempt to address the issue with the
responsible party in writing. A copy of the communication must
be preserved.
2. If a satisfactory solution cannot be found, students may
submit a Grievance Form to the Chief Academic Officer or
designee within 21 calendar days of the alleged incident. The
Grievance Form may be submitted online on RIMS > Dashboard >
Grievance, or copy and paste
www.richmindale.com/rims/grievance
in a web browser. Click the New button to create a new grievance
and submit after completing the form. Grievance can be submitted
via email to
grievance@richmindale.com.
3. When grievance is submitted, the Chief Academic Officer or a
designee forms an Academic Review Committee and appoints members
of the committee, who should not have a conflict of interest, to
review the issue and make a recommendation on resolving the
issue.
4. The student is notified, via email, of the decision based on
the committee’s recommendation within 10 business days
from the grievance submission date.
5. The student may appeal against the decision within 14
calendar days of receiving the decision on RIMS > Dashboard >
Grievance, or copy and paste the link
www.richmindale.com/rims/grievance/appeal
in a web browser. Select the grievance in the list and click the
Appeal button. The appeal can be sent via email to
grievance@richmindale.com. A final decision will be made by the Chief Academic Officer
or a designee within 10 business days of the student appeal.
For grievances or complaints that cannot be resolved through the
Richmindale College grievance procedure, refer to the following
important information.
IMPORTANT - GRIEVANCE RESOLUTION:
If the student complaint cannot be resolved after exhausting the
Institution’s grievance procedure, the student may file a
complaint with the Arizona State Board for Private Postsecondary
Education. The student must contact the State Board for further
details. The State Board address is:
4. References
None